Terms and Conditions

Please read carefully as our terms and conditions are designed to safeguard the health and well-being of your cat.

• Only cats that have a current vaccination certificate against Feline Parvovirus also known as Feline Enteritis; Feline Panleukopenia and feline respiratory viruses (Feline Herpesvirus and Feline Calicivirus) can be accepted for boarding. Owners must produce an up to date Inoculation Certificate on arrival.
• Boosters must have been administered no less than 10 days before their arrival at our premises.
• No cat suffering from, or suspected to be suffering from, any infectious or contagious disease can be accepted. All cats will be examined on arrival; therefore the proprietor reserves the right to refuse admission to any cat showing any signs of ill health, pending the advice of a Veterinary Surgeon. Owners will appreciate that this is essential in order to safeguard the health of all the cats boarded.
• All cats attending Cwm Cou Cattery must be brought into the premises in a suitable secure ‘cat carrier’. We will not accept cats carried in arms or on leads. We recommend bringing something familiar to your cat that smells of home, this will make them feel safe and content during their stay.
• Veterinary attendance is assured and any treatment considered advisable will be carried out. All treatment prescribed prior to boarding can be continued during the cats stay. Any pre-existing condition which may require further treatment by a Veterinary Surgeon will not be covered by the Cattery insurance.
• If, following veterinary advice a cat requires to be kept in isolation, this will be facilitated at our registered Vet premises with cost for same being passed onto cat owner(s).
• Male cats over the age of five months, which have not been neutered, will not be accepted for boarding.
• Boarding fees are chargeable per day. Should your pet be collected before the end of the booking period, full boarding fees are payable.
• Payments must be made in full on day of collection. Payment to included cash, cheque or bank transfer as we do not accept card payment.
• Cancellation fees only apply if not notified of cancellation within 48 hours of arrival date. Full booking fee will apply.
• Whilst every care and precaution is taken during boarding, responsibility can only be accepted at the owners’ risk.
• By boarding your cat with Cwm Cou Cattery you are agreeing to the above Terms & Conditions.